Our privacy commitment
Information should feel safe in your hands.
This privacy policy applies to Larg Road Sweets, Larg Road, Stranraer, Dumfries and Galloway, DG9 0JE.
What information we collect
If you contact us through an enquiry form, we may receive your name, email address, telephone number, and the details you choose to include in your message. We only ask for information that helps us answer you or deal with your request.
When you visit our shop, staff may receive information you give us in person, such as contact details for an arranged collection or a product enquiry.
Keep it simple.
How we use your information
We use enquiry details to reply to you, clarify what you need, arrange a suitable response, and keep a short record of the conversation where that helps us handle the matter properly.
- We use your contact details to respond to an enquiry you have sent.
- We use relevant information to provide shop updates you have specifically asked for.
- We use basic website information to keep pages working and understand general site use.
We will not send marketing messages unless you have given permission where permission is required. You can change your mind at any time by contacting us.
Our legal basis
For an enquiry, processing is usually needed to take steps at your request or to respond to your message. We may also rely on our legitimate interest in running a helpful, secure local shop. Consent applies when you choose to receive marketing or agree to optional website features.
We handle personal information in line with the UK GDPR and the Data Protection Act 2018.
Cookies and website use
Our website may use essential cookies or similar technical storage to support basic functions, such as remembering a page setting or helping a form work correctly. These are functional only.
We do not use cookies to build a sweet-shop profile about you. Your browser settings can also show or restrict cookies, although some site features may then behave differently.
Who receives your information
Your details are seen by people who need them to answer your enquiry or maintain the website. We may use trusted providers for website hosting, form delivery, email, or technical support. They must handle information for the agreed purpose and keep it secure.
We do not sell personal information. We only share it when there is a clear business need, a legal requirement, or your permission.
How long we keep it
We keep enquiry messages only for as long as they are useful for the original request, ongoing shop administration, or a legal record. When information is no longer needed, we remove it or make it anonymous.
The time varies with the type of enquiry. A simple question needs less record-keeping than a matter involving an order or legal obligation.
How we protect it
We limit access to personal information, use sensible account and device security, and choose service providers with appropriate safeguards. No internet form can promise perfect security, so please avoid sending payment details or other highly sensitive information through a general enquiry form.
Your rights
Depending on the circumstances, you can ask us to:
- give you a copy of the personal information we hold about you
- correct information that is inaccurate or incomplete
- erase information when there is no good reason for us to keep it
- restrict how we use information while a concern is being checked
- object to processing based on legitimate interests or direct marketing
- receive certain information in a usable, portable format
If we rely on consent, you can withdraw it at any time. This will not affect processing that happened before you withdrew consent.
Contact us about privacy
Send a privacy question to [email protected] or write to Larg Road Sweets, Larg Road, Stranraer, Dumfries and Galloway, DG9 0JE. You can also call +44 7432 563003.
Tell us what you need and include enough detail for us to identify the request. We may ask for information to confirm your identity before releasing personal data.
If you remain unhappy, you can contact the Information Commissioner's Office through its official website or helpline. The ICO is the UK's independent data protection regulator.
Policy changes
We may update this page when our forms, website, or privacy arrangements change. The latest version will appear here, so please check back before sending a new enquiry.